Refund Policy

All customers are covered by a 15-day money-back guarantee. If you are not satisfied with the platform, you may request a full refund within 15 calendar days from the date of purchase, subject to the terms of this Refund Policy.

The guarantee applies to the initial purchase of platform access and to optional upgrades, each counted from its own purchase date.

• The request must be submitted within 15 calendar days of the purchase date.
• The request must come from the email address used at checkout, or include the order/transaction identifier.
• The purchase must have been made through our official channels.
• Requests received after the 15-day window may be reviewed at our discretion but are not guaranteed.

• Send an email to contato@guia1.com with the subject line 'Refund request'.
• Include your full name, the email address used at purchase and the order or transaction number.
• Optionally, tell us what did not meet your expectations — feedback is welcome but never required.
• Our support team will confirm receipt and may ask for additional information to verify the purchase.

No justification is required to obtain a refund within the guarantee period. We only need to verify that the purchase belongs to you.

• Request acknowledgement: within 1 business day.
• Review and approval: up to 3 business days after all required information is received.
• Refund issued to the original payment method: within 5 to 10 business days after approval.
• Credit card statements: depending on your bank or card issuer, the credit may appear on the following billing cycle (up to 30 days).

Refunds are always issued to the original payment method used at checkout. We do not issue refunds by alternative methods or to third-party accounts.

Once a refund is approved, access to the platform, downloadable materials and any related bonuses is discontinued. Continued use, reproduction or distribution of the content after a refund is not permitted.

We may decline a refund in cases of abuse of the guarantee, such as repeated purchase and refund cycles by the same customer, fraudulent payments, or unauthorised sharing and redistribution of our content.

For refund requests or any question about this policy, contact our support team at contato@guia1.com. Support is available Monday to Friday, 9:00–18:00 (BRT).

65.644.541 ANA BEATRIZ BRAZ (Guia IA) — CNPJ 65.644.541/0001-06
Rua Professora Nícia Silva Rubin, 152 — Jardim Montecatini, Londrina – Paraná, CEP 86030-548, Brazil.