Privacy Policy

We only collect information that is necessary to operate and improve our services:

• Account information: name, email address and login credentials created when you register.
• Billing information: purchase records, plan details and transaction identifiers. Card data is processed directly by our payment providers and is never stored on our servers.
• Usage information: pages viewed, lessons accessed, progress and feature interactions.
• Technical information: IP address, browser type, device type, operating system and approximate location derived from IP.
• Support information: messages, attachments and any details you share when contacting our team.

• Provide access to the platform, courses, tutorials and learning resources.
• Process purchases, subscriptions, upgrades and refund requests.
• Deliver customer support and respond to your enquiries.
• Improve content, usability, performance and security of the platform.
• Send service communications such as account notices, updates and, where permitted, educational or promotional messages you may opt out of at any time.
• Comply with legal, tax and accounting obligations.

We do not sell your personal information and we do not share it with third parties for their own independent marketing purposes.

We apply technical and organisational safeguards designed to protect personal data against unauthorised access, loss, alteration or disclosure. These include encrypted connections (HTTPS/TLS), restricted internal access on a need-to-know basis, authentication controls, regular backups and continuous monitoring of our infrastructure.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security and encourage you to keep your credentials confidential.

We use cookies and similar technologies for the following purposes:

• Essential cookies: required for authentication, session management and security.
• Preference cookies: remember settings such as language and interface choices.
• Analytics cookies: help us understand how the platform is used so we can improve it.
• Marketing cookies: where enabled, measure the performance of our campaigns.

You can manage or disable cookies in your browser settings. Blocking essential cookies may prevent parts of the platform from working correctly.

We work with carefully selected providers who process data on our behalf and only under our instructions, such as payment processors, hosting and cloud infrastructure providers, email delivery services, analytics tools and customer support platforms.

These providers may process data outside your country of residence. When that happens, we take reasonable steps to ensure an adequate level of protection through contractual safeguards.

We retain personal data for as long as your account is active and for the additional period required to meet legal, tax, accounting or dispute-resolution obligations. When the data is no longer needed, it is deleted or anonymised.

Subject to applicable law, you may exercise the following rights:

• Confirm whether we process your personal data and request access to it.
• Request correction of incomplete, inaccurate or outdated data.
• Request deletion or anonymisation of unnecessary or excessive data.
• Request data portability to another provider.
• Withdraw consent where processing is based on consent.
• Object to processing and request information about data sharing.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding, and we will reply within the timeframes required by law.

Our platform is not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

We may update this Privacy Policy to reflect changes in our services or in applicable law. The revision date at the top of this page always indicates the latest version.

For any question or request regarding your personal data, contact us at contato@guia1.com.

65.644.541 ANA BEATRIZ BRAZ (Guia IA) — CNPJ 65.644.541/0001-06
Rua Professora Nícia Silva Rubin, 152 — Jardim Montecatini, Londrina – Paraná, CEP 86030-548, Brazil.